Showing posts with label Outrage Management. Show all posts
Showing posts with label Outrage Management. Show all posts
Friday, July 24, 2009
Outrage, Emotion and Public Participation
This new training course is now open for registrations. The first two public offerings will be held in San Diego, California, USA and Fremantle, WA, Australia. If you are interested in hosting this program in-house with your organisation or in your network of allied agencies let us know. The 2010 Calendar is under construction now! Also the expression of interest for trainers interested in delivering this program closes on July 31st. All the details to make application are available on the IAP2 website.
Tuesday, July 7, 2009
Trainers Wanted in Outrage Management
If you are interested in being considered to be a trainer in Outrage Management, Emotion and Public Participation now is the time to express an interest. The program is being offered in San Diego and Perth before the end of the year. The pre-requisite will be to take the program itself in either San Diego or Perth. This program builds on the life-long work of Peter Sandman in Outrage Management. This high level adult education experience will be useful in a range of industries and circumstances. Like the IAP2 Certificate in Public Participation, this new course will be highly participatory, include case studies and considerable practical applications for everyday use. Book in now while early bird registrations are open
Tuesday, April 21, 2009
Outrage Management & 21st Century
For many years Professor Peter Sandman's capacity to educate and translate the issues around outragement. From his publication in the early 1990s and its application far and wide across North America and internationally to create successful and effective outcomes from risk communication strategies to now continues to support public participation practitioners, communicators in the job they have to do to manage and enable the foundations for constructive civic engagement. If you are in or around DC at the end of April, don't miss this unique learning opportunity with the master in this area, Prof. Peter Sandman. If you are in public affairs, working with or for government agencies and dealing with controversial issues, expecting to be the bringer of 'bad news' or standing with communities, companies and clients who are feeling like they are an endangered species - then this is the training for you this year! Book here bby clicking onto the Event in Focus. Our partners in this venture are Booz Allen Hamilton a company with an international reputation and commitment in this field.
Friday, April 10, 2009
Professional Development Seminar:Outrage Management
Outrage Management in Public Participation:
When Stakeholders Are Upset
Presenter: Peter M Sandman
Book on line www.iap2.org
IAP2
Washington, DC
April 28-29, 2009
This two-day seminar will differ from most IAP2 training in three ways:
The teaching modality will be presentation and Q&A, not participatory exercises.
The content focus will be Peter Sandman’s approach to “outrage management” – low-hazard, high-outrage risk communication.
The seminar is a step on the path to releasing an IAP2 outrage management training. Toward that end, the entire seminar will be videotaped, and a development team will periodically take time to seek participant guidance on how best to convert “Sandman on Outrage Management” into “IAP2 on Outrage Management.” Be part of this exciting learning opportunity.
Seminar Outline
Day One
8:00 a.m. Introductions
8:15 a.m. Introduction to Risk Communication
Risk = Hazard + Outrage
Components of Outrage
Four Kinds of Risk Communication
The Seesaw and Other Risk Communication Games
10:00 a.m. Break
10:15 a.m. Introduction to Risk Communication (continued)
11:30 a.m. Discussion with Course Development Team
12:00 noon Lunch
1:00 p.m. Strategies of Outrage Management
Stake out the middle, not the extreme
Acknowledge prior misbehavior
Acknowledge current problems
Give others credit for achievements
Share control or be accountable
Bring unacknowledged concerns to the surface
2:45 p.m. Discussion with Course Development Team
3:00 p.m. Break
3:15 p.m. Strategies of Outrage Management (continued)
4:45 p.m. Discussion with Course Development Team
5:00 p.m. Adjourn
Day Two
8:00 a.m. Follow-up Q&A/Discussion
8:30 a.m. Strategies of Outrage Management (continued)
10:00 a.m. Break
10:15 a.m. When Outraged Stakeholders Are Substantively Right
10:45 a.m. Where Does P2 Fit in Outrage Management?
Where Does Outrage Management Fit in P2?
11:45 a.m. Discussion with Course Development Team
12:00 noon Lunch
1:00 p.m. Barriers to Outrage Management
2:00 p.m. The Outrage Industries: Activists and Journalists
2:45 p.m. Discussion with Course Development Team
3:00 p.m. Break
3:15 p.m. Empathy in Outrage Management
4:45 p.m. Ethics in Outrage Management
4:15 p.m. Closing Remarks and Course Evaluation
4:30 p.m. Discussion with Course Development Team
5:00 p.m. Adjourn
When Stakeholders Are Upset
Presenter: Peter M Sandman
Book on line www.iap2.org
IAP2
Washington, DC
April 28-29, 2009
This two-day seminar will differ from most IAP2 training in three ways:
The teaching modality will be presentation and Q&A, not participatory exercises.
The content focus will be Peter Sandman’s approach to “outrage management” – low-hazard, high-outrage risk communication.
The seminar is a step on the path to releasing an IAP2 outrage management training. Toward that end, the entire seminar will be videotaped, and a development team will periodically take time to seek participant guidance on how best to convert “Sandman on Outrage Management” into “IAP2 on Outrage Management.” Be part of this exciting learning opportunity.
Seminar Outline
Day One
8:00 a.m. Introductions
8:15 a.m. Introduction to Risk Communication
Risk = Hazard + Outrage
Components of Outrage
Four Kinds of Risk Communication
The Seesaw and Other Risk Communication Games
10:00 a.m. Break
10:15 a.m. Introduction to Risk Communication (continued)
11:30 a.m. Discussion with Course Development Team
12:00 noon Lunch
1:00 p.m. Strategies of Outrage Management
Stake out the middle, not the extreme
Acknowledge prior misbehavior
Acknowledge current problems
Give others credit for achievements
Share control or be accountable
Bring unacknowledged concerns to the surface
2:45 p.m. Discussion with Course Development Team
3:00 p.m. Break
3:15 p.m. Strategies of Outrage Management (continued)
4:45 p.m. Discussion with Course Development Team
5:00 p.m. Adjourn
Day Two
8:00 a.m. Follow-up Q&A/Discussion
8:30 a.m. Strategies of Outrage Management (continued)
10:00 a.m. Break
10:15 a.m. When Outraged Stakeholders Are Substantively Right
10:45 a.m. Where Does P2 Fit in Outrage Management?
Where Does Outrage Management Fit in P2?
11:45 a.m. Discussion with Course Development Team
12:00 noon Lunch
1:00 p.m. Barriers to Outrage Management
2:00 p.m. The Outrage Industries: Activists and Journalists
2:45 p.m. Discussion with Course Development Team
3:00 p.m. Break
3:15 p.m. Empathy in Outrage Management
4:45 p.m. Ethics in Outrage Management
4:15 p.m. Closing Remarks and Course Evaluation
4:30 p.m. Discussion with Course Development Team
5:00 p.m. Adjourn
Friday, February 27, 2009
Time Lines, Training, Submissions, Conferences
The Call for Partnerships in Training for Round 1 is now closed. Round 2 will be opened on May 1st so stay tuned if you would like to partner with IAP2 to deliver your training in 2009.
The Exclusive Call to IAP2 trainers ONLY for the development of a new IAP2 training offering in Outrage Management is now CLOSED. There will be future announcements in late May on how others might like to participate in this opportunity later in the year.
The Call for Pre-Conference Training has been extended until Tuesday March 3rd at 12 noon GMT and no further submissions will be accepted after that date.
The Call for Conference Presentations remains open until March 27th 12 noon GMT and there is no capacity to accept late submissions.
Thank you to all the people to date who have submitted ! The level of interest and calibre is very high. We look forward to announcing the next steps in all these developments.
The Exclusive Call to IAP2 trainers ONLY for the development of a new IAP2 training offering in Outrage Management is now CLOSED. There will be future announcements in late May on how others might like to participate in this opportunity later in the year.
The Call for Pre-Conference Training has been extended until Tuesday March 3rd at 12 noon GMT and no further submissions will be accepted after that date.
The Call for Conference Presentations remains open until March 27th 12 noon GMT and there is no capacity to accept late submissions.
Thank you to all the people to date who have submitted ! The level of interest and calibre is very high. We look forward to announcing the next steps in all these developments.
Monday, January 26, 2009
IAP2 Trainers Exclusive Opportunity - Outrage Managment EOI
As stated in the EOI information sent to all IAP2 trainers. Responses to all questions will be posted on the blog for all to reference.
Here is the first question:
I am very interested and wondering if there is there a consistent format that you would like the While there is no specific form, please use the selection criteria in the notice to asssist you in preparing your application, noting the weighting to guide you:
"Expressions of Interest must demonstrate that you are:
- A Licensed trainer in good standing – non-negotiable
- Have a proven capacity to generate market for training (20%)
- Have experience in developing adult learning materials and curriculum (25%)
- Have demonstrated experience in a range of adult education methods (20%)
- Have experience in the last 2 years in outrage management, conflict resolution, engagement on controversial issues (25%)
- Familiarity with the Sandman approach to outrage management and risk communication (10%)
If possible, we will also be seeking from the pool of those expressing an interest, a spread in language, culture and geographical diversity."
Here are some more questions that have come in:
1. The August 'test'. Will trainers be paid travel/ accommodation expenses and fee for piloting in August?
No.
2. Same question for the pre-conference training in San Diego - will trainers have expenses and fees paid for this?
Trainers will be paid to deliver the course pre-conference, as we will be charging participants. The initial April investment in time, work and travel we are suggesting will NOT be compensated in any way
3. Length of course - how long is it envisaged the course is going to be - 2 day, 3 day, 5 days?
It is a 2 day program
4. Just to confirm - for the first 18 months no licence fee. If this is the case how does IAP2 generate revenue?
Trainers will be remunerated with a flat fee for their services. All training will be along the lines of it being “IAP2 sponsored”. Revenue will be distributed to trainers, royalty fee to Sandman, hospitality, venue costs, promotion, marketing and other incidentals as with any training program.
5. Is the information in applications treated as confidential?
Yes, it will be shared with the assessment panel but no others without the permission of the applicant
Please submit your questions to moira@iap2.org and all answers will be provided via our blog. No individual replies will be provided.
Here is the first question:
I am very interested and wondering if there is there a consistent format that you would like the While there is no specific form, please use the selection criteria in the notice to asssist you in preparing your application, noting the weighting to guide you:
"Expressions of Interest must demonstrate that you are:
- A Licensed trainer in good standing – non-negotiable
- Have a proven capacity to generate market for training (20%)
- Have experience in developing adult learning materials and curriculum (25%)
- Have demonstrated experience in a range of adult education methods (20%)
- Have experience in the last 2 years in outrage management, conflict resolution, engagement on controversial issues (25%)
- Familiarity with the Sandman approach to outrage management and risk communication (10%)
If possible, we will also be seeking from the pool of those expressing an interest, a spread in language, culture and geographical diversity."
Here are some more questions that have come in:
1. The August 'test'. Will trainers be paid travel/ accommodation expenses and fee for piloting in August?
No.
2. Same question for the pre-conference training in San Diego - will trainers have expenses and fees paid for this?
Trainers will be paid to deliver the course pre-conference, as we will be charging participants. The initial April investment in time, work and travel we are suggesting will NOT be compensated in any way
3. Length of course - how long is it envisaged the course is going to be - 2 day, 3 day, 5 days?
It is a 2 day program
4. Just to confirm - for the first 18 months no licence fee. If this is the case how does IAP2 generate revenue?
Trainers will be remunerated with a flat fee for their services. All training will be along the lines of it being “IAP2 sponsored”. Revenue will be distributed to trainers, royalty fee to Sandman, hospitality, venue costs, promotion, marketing and other incidentals as with any training program.
5. Is the information in applications treated as confidential?
Yes, it will be shared with the assessment panel but no others without the permission of the applicant
Please submit your questions to moira@iap2.org and all answers will be provided via our blog. No individual replies will be provided.
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