Showing posts with label Sandman. Show all posts
Showing posts with label Sandman. Show all posts
Tuesday, July 7, 2009
Trainers Wanted in Outrage Management
If you are interested in being considered to be a trainer in Outrage Management, Emotion and Public Participation now is the time to express an interest. The program is being offered in San Diego and Perth before the end of the year. The pre-requisite will be to take the program itself in either San Diego or Perth. This program builds on the life-long work of Peter Sandman in Outrage Management. This high level adult education experience will be useful in a range of industries and circumstances. Like the IAP2 Certificate in Public Participation, this new course will be highly participatory, include case studies and considerable practical applications for everyday use. Book in now while early bird registrations are open
Tuesday, April 21, 2009
Outrage Management & 21st Century
For many years Professor Peter Sandman's capacity to educate and translate the issues around outragement. From his publication in the early 1990s and its application far and wide across North America and internationally to create successful and effective outcomes from risk communication strategies to now continues to support public participation practitioners, communicators in the job they have to do to manage and enable the foundations for constructive civic engagement. If you are in or around DC at the end of April, don't miss this unique learning opportunity with the master in this area, Prof. Peter Sandman. If you are in public affairs, working with or for government agencies and dealing with controversial issues, expecting to be the bringer of 'bad news' or standing with communities, companies and clients who are feeling like they are an endangered species - then this is the training for you this year! Book here bby clicking onto the Event in Focus. Our partners in this venture are Booz Allen Hamilton a company with an international reputation and commitment in this field.
Friday, April 10, 2009
Professional Development Seminar:Outrage Management
Outrage Management in Public Participation:
When Stakeholders Are Upset
Presenter: Peter M Sandman
Book on line www.iap2.org
IAP2
Washington, DC
April 28-29, 2009
This two-day seminar will differ from most IAP2 training in three ways:
The teaching modality will be presentation and Q&A, not participatory exercises.
The content focus will be Peter Sandman’s approach to “outrage management” – low-hazard, high-outrage risk communication.
The seminar is a step on the path to releasing an IAP2 outrage management training. Toward that end, the entire seminar will be videotaped, and a development team will periodically take time to seek participant guidance on how best to convert “Sandman on Outrage Management” into “IAP2 on Outrage Management.” Be part of this exciting learning opportunity.
Seminar Outline
Day One
8:00 a.m. Introductions
8:15 a.m. Introduction to Risk Communication
Risk = Hazard + Outrage
Components of Outrage
Four Kinds of Risk Communication
The Seesaw and Other Risk Communication Games
10:00 a.m. Break
10:15 a.m. Introduction to Risk Communication (continued)
11:30 a.m. Discussion with Course Development Team
12:00 noon Lunch
1:00 p.m. Strategies of Outrage Management
Stake out the middle, not the extreme
Acknowledge prior misbehavior
Acknowledge current problems
Give others credit for achievements
Share control or be accountable
Bring unacknowledged concerns to the surface
2:45 p.m. Discussion with Course Development Team
3:00 p.m. Break
3:15 p.m. Strategies of Outrage Management (continued)
4:45 p.m. Discussion with Course Development Team
5:00 p.m. Adjourn
Day Two
8:00 a.m. Follow-up Q&A/Discussion
8:30 a.m. Strategies of Outrage Management (continued)
10:00 a.m. Break
10:15 a.m. When Outraged Stakeholders Are Substantively Right
10:45 a.m. Where Does P2 Fit in Outrage Management?
Where Does Outrage Management Fit in P2?
11:45 a.m. Discussion with Course Development Team
12:00 noon Lunch
1:00 p.m. Barriers to Outrage Management
2:00 p.m. The Outrage Industries: Activists and Journalists
2:45 p.m. Discussion with Course Development Team
3:00 p.m. Break
3:15 p.m. Empathy in Outrage Management
4:45 p.m. Ethics in Outrage Management
4:15 p.m. Closing Remarks and Course Evaluation
4:30 p.m. Discussion with Course Development Team
5:00 p.m. Adjourn
When Stakeholders Are Upset
Presenter: Peter M Sandman
Book on line www.iap2.org
IAP2
Washington, DC
April 28-29, 2009
This two-day seminar will differ from most IAP2 training in three ways:
The teaching modality will be presentation and Q&A, not participatory exercises.
The content focus will be Peter Sandman’s approach to “outrage management” – low-hazard, high-outrage risk communication.
The seminar is a step on the path to releasing an IAP2 outrage management training. Toward that end, the entire seminar will be videotaped, and a development team will periodically take time to seek participant guidance on how best to convert “Sandman on Outrage Management” into “IAP2 on Outrage Management.” Be part of this exciting learning opportunity.
Seminar Outline
Day One
8:00 a.m. Introductions
8:15 a.m. Introduction to Risk Communication
Risk = Hazard + Outrage
Components of Outrage
Four Kinds of Risk Communication
The Seesaw and Other Risk Communication Games
10:00 a.m. Break
10:15 a.m. Introduction to Risk Communication (continued)
11:30 a.m. Discussion with Course Development Team
12:00 noon Lunch
1:00 p.m. Strategies of Outrage Management
Stake out the middle, not the extreme
Acknowledge prior misbehavior
Acknowledge current problems
Give others credit for achievements
Share control or be accountable
Bring unacknowledged concerns to the surface
2:45 p.m. Discussion with Course Development Team
3:00 p.m. Break
3:15 p.m. Strategies of Outrage Management (continued)
4:45 p.m. Discussion with Course Development Team
5:00 p.m. Adjourn
Day Two
8:00 a.m. Follow-up Q&A/Discussion
8:30 a.m. Strategies of Outrage Management (continued)
10:00 a.m. Break
10:15 a.m. When Outraged Stakeholders Are Substantively Right
10:45 a.m. Where Does P2 Fit in Outrage Management?
Where Does Outrage Management Fit in P2?
11:45 a.m. Discussion with Course Development Team
12:00 noon Lunch
1:00 p.m. Barriers to Outrage Management
2:00 p.m. The Outrage Industries: Activists and Journalists
2:45 p.m. Discussion with Course Development Team
3:00 p.m. Break
3:15 p.m. Empathy in Outrage Management
4:45 p.m. Ethics in Outrage Management
4:15 p.m. Closing Remarks and Course Evaluation
4:30 p.m. Discussion with Course Development Team
5:00 p.m. Adjourn
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